Keep campus support requests assigned to agents instantly

Support agents triaging campus forms miss requests in email, causing delayed responses and unhappy students. This turns submissions into assigned tickets so agents act quickly.

Overview

Support agents lose student trust when campus requests slip through inboxes; missed inquiries escalate and create frustration. This workflow converts submissions into assigned tickets with owners, priorities, and due dates, eliminating missed follow-ups and improving SLA compliance. The result is faster response times and far fewer manual handoffs.

Notable Features

Create tracked support tickets
Assign owners with priorities
Add due dates and tags