Keep callers engaged with follow-up SMS for support ops

Customer support ops miss prospects when enquiry callers get no follow-up SMS, causing booking delays. Send an SMS with a viewing form link so prospective tenants can complete requests and agents qualify bookings faster.

Overview

Enquiry callers often drop out when they don't get an immediate follow-up, costing potential viewings. This flow sends a personalized SMS with the viewing form link and logs outreach in your support system, preventing missed follow-ups and helping agents qualify bookings faster. Expect response times to drop dramatically and manual chasing to decrease.

Notable Features

Send SMS to new callers
Include viewing request form link
Record outreach in support ticket