Keep business owners notified when reviews mention brand

Support agents miss public reviews mentioning your brand, risking reputation and lost recovery chances. Channel alerts post those mentions so agents can triage rapidly and respond.

Overview

Unseen public reviews can damage trust and create missed recovery opportunities for customer support leaders. This workflow routes any email mentioning your brand into a central channel for immediate triage, converting reactive monitoring into proactive reputation management and faster, visible handoffs.

Notable Features

Post review mentions to channel
Highlight negative mentions for triage
Include original email and context