Keep business owners aware of clinic NPS feedback
Keep business owners aware of clinic NPS feedback
Business owners miss local NPS comments buried in forms, causing delayed responses and missed chances. This workflow posts comments to the clinic channel so staff can review and act without delay.
Overview
Unread NPS comments put clinic reputation and patient satisfaction at risk. Route each new comment to the right clinic channel so staff publish praise or act on concerns promptly, reducing missed follow-ups and speeding responses.
Notable Features
- Post NPS comments to channels
- Map responses to clinic channels
- Flag comments for follow-up