IT: Turn Slack VOC reactions into triaged tasks

IT staff miss flagged VOC Slack posts, causing follow-ups to be overlooked. It routes reactions into assignable tasks and spreadsheet rows so ops and product teams start triage.

Overview

Flagged VOC reactions often slip through Slack, leaving IT and product teams blind to repeat issues and missed follow-ups. This workflow converts those reactions into assignable tasks and spreadsheet records, delivering zero missed follow-ups and faster triage so incidents are handled before they escalate.

Notable Features

Capture flagged Slack reactions
Create assignable task records
Log each report to spreadsheet