IT: Turn RMA emails into structured support tickets

IT admins miss RMA emails in busy inboxes, causing returns to stall and agents to scramble. Create structured RMA tickets from emails so repair admins can begin processing immediately.

Overview

Missed RMA emails create SLA risk and frustrated customers. This workflow converts every RMA email into a structured ticket, assigns the right repair admin, and triggers notifications so return processing starts immediately and compliance gaps are reduced.

Notable Features

Convert RMA emails into tickets
Extract RMA details from email
Assign and notify repair admins