IT teams: turn enhancement requests into tracked projects

IT teams miss enhancement requests in the service portal, causing backlog and stalled releases. This creates actionable project records so IT can assign and prioritize work quickly.

Overview

Untracked enhancement requests bloat backlog and stall releases, putting IT delivery at risk. Turning each portal ticket into a tracked project ensures consistent priority, clearer ownership, and faster handoffs, with teams reporting fewer missed follow-ups.

Notable Features

Create project records automatically
Map request fields to custom fields
Notify project owners and stakeholders