IT teams: populate formatted WhatsApp numbers on payment failures
IT teams: populate formatted WhatsApp numbers on payment failures
IT teams miss customer contact when payment failures leave WhatsApp numbers unformatted, causing recovery messages to fail and outreach to stall. This extracts, normalizes, and updates the CRM WhatsApp field so ops can contact customers for recovery.
Overview
Payment failures often leave incomplete contact info, causing recovery campaigns to miss customers. This workflow keeps the CRM WhatsApp field populated with normalized numbers so ops and outreach can reach customers for recovery, removing manual lookups and preventing missed follow-ups.
Notable Features
- Extract phone numbers from failures
- Normalize international phone formats
- Write formatted numbers to CRM