IT support: flag assistant chats to prevent misrouting

Support agents in IT lose context when users message the designated assistant, triggering misrouting to the other AI and frustrating customers. Flagging profiles on chat and clearing flags after a short delay ensures agents see accurate interaction history so routing bypasses the other AI.

Overview

Support workflows break when assistant chats create routing blindspots, leading to escalations and frustrated customers. This workflow flags and expires chat markers so agents always see recent assistant interactions, preventing misrouting and enabling faster, context-rich responses.

Notable Features

Flag user profiles on chat
Clear flags after short delay
Notify agents with updated context