IT: send homeowner survey after contract endorsement now

IT admins miss sending feedback after contract endorsement, leaving homeowner concerns unflagged before final handover. It sends a survey on endorsement so support flags issues early.

Overview

Missed endorsement surveys let homeowner issues surface at handover, risking unhappy handovers and rework. This IT-friendly workflow sends a survey at endorsement, logs responses into support, and alerts agents on low ratings so issues are flagged and addressed before handover.

Notable Features

Trigger survey when endorsement recorded
Create customer record for responses
Alert support for low ratings