IT: Send field-support notifications with request details

IT teams miss context when tasks move to field-support, causing triage and scheduling failures. Formatted notification emails deliver complete request details to field staff, ensuring faster handoffs.

Overview

Missed or incomplete field requests lead to triage delays and schedule rework. This workflow ensures every task moved to field-support sends a standardized email with full request context to the right field staff, eliminating missed handoffs and enabling prompt triage.

Notable Features

Send formatted email when moved
Route notifications to designated field staff
Include structured request details in email