IT: Route unread merchant promo emails to correct contacts
IT: Route unread merchant promo emails to correct contacts
IT teams see unread merchant promo emails clog ops inboxes, causing partner promotions to be missed. Route each unread message to its roster contact so ops staff reach merchants quickly.
Overview
Merchant promotions get missed when unread merchant messages pile into shared inboxes, creating manual routing overhead and delayed handoffs. This workflow routes every unread promo to the matching roster contact and alerts ops, preventing missed promotions and enabling faster, reliable merchant responses.
Notable Features
- Route unread emails to contacts
- Lookup merchant contact by domain
- Notify ops staff on assignment