IT: remove pending_dd tags to keep merchant status accurate
IT: remove pending_dd tags to keep merchant status accurate
IT staff see pending_dd tags remain on merchant records after tickets close, causing incorrect status and extra cleanup. Operations keep merchant status accurate and avoid manual cleanup.
Overview
Lingering pending_dd tags leave merchant status inaccurate and force manual cleanup for operations and IT. This workflow removes those tags as tickets resolve, keeping merchant records accurate and eliminating routine manual tag cleanups. The result is cleaner merchant data and fewer reconciliation tasks for IT and ops.
Notable Features
- Remove pending_dd tags on resolve
- Detect merchant IDs in ticket text
- Prevent manual tag cleanup tasks