IT: Prevent onboarding outreach after free support ends

IT admins see org tags go stale, causing support agents to keep onboarding outreach after free support ends. Tags are removed when free support ends so agents act on accurate account status and stop unnecessary outreach.

Overview

Outdated organization tags cause support agents to continue onboarding outreach long after a customer's free support period ends, creating poor experience and wasted effort. Tying the end-of-support tag to an org update eliminates that gap, delivering zero missed status updates and letting agents focus on active customers.

Notable Features

Remove onboarding tag on update
Notify support agents of changes
Keep organization status accurate