IT: Prevent missed deliveries when carrier events lack advice

Support agents miss customers when carrier outbound events lack a customer advice record, causing missed deliveries. It creates a support ticket so agents contact customers promptly.

Overview

Missed carrier advice causes undelivered parcels and escalations that burden support agents. This workflow turns every unadvised outbound event into a tracked support ticket so agents reach affected customers promptly, preventing delivery issues from escalating. The result is clearer handoffs and zero missed follow-ups.

Notable Features

Create tickets from carrier events
Attach order and tracking details
Notify assigned support queue instantly