IT: Prevent misformatted order messages in public channels
IT: Prevent misformatted order messages in public channels
IT admins see public order posts missing required fields, causing extra clarifications and delays. The bot replies with a sample order format so operations get correct requests.
Overview
Misformatted public order posts force operations into manual clarifications and slow fulfillment. This workflow lets IT reply with a required sample format and log incidents, eliminating back-and-forth so operations receive correct requests and reduce manual corrections.
Notable Features
- Detect order posts in channels
- Send poster a sample template
- Log incidents for follow-up