IT on-call: assign owner for Trend channel mentions

IT admins miss Trend channel mentions, causing unclear ownership and delayed incident response. This flow assigns an on-call owner and posts an in-channel alert so operations know who must respond.

Overview

Unassigned Trend mentions create operational blind spots and delayed incident response that risk escalation. This workflow guarantees every mention maps to an on-call owner with an in-channel alert, giving operations clear ownership and zero missed follow-ups. Operations leaders see faster response times and clearer escalation paths.

Notable Features

Assign owner by channel mention
Post in-channel owner alert
Route to on-call schedule or fallback