IT: notify support agents when customers upload photos
IT: notify support agents when customers upload photos
Support agents miss customer photo uploads on tickets, leaving cases without context. IT routes upload details into tickets or chat so agents see name, requested POD and image link.
Overview
Support agents often lack image context for uploaded photos, which increases escalations and frustrates customers. Routing upload details and image links straight into tickets and agent chat gives agents full context at first touch—eliminating missed attachments and enabling faster triage.
Notable Features
- Send agent alerts with image link
- Attach customer details to tickets
- Filter incomplete uploads before alert