IT: Notify operations when course caps are reached

IT admins miss paused courses when lead or spend caps trigger, causing oversubscription. Alerts notify operations and course managers with cap details so they can review and reopen classes.

Overview

Paused courses can lead to oversubscription and scheduling headaches that operations only discover after the fact. This workflow routes detailed cap alerts to operations and course managers and creates review tasks, turning silent pauses into visible action items so teams report faster response times and fewer manual escalations.

Notable Features

Notify operations and course managers
Include formatted lead or spend cap
Create review task when paused