IT land managers keep support profiles updated with CSAT

Support agents miss CSAT feedback when survey replies aren't linked to user profiles, causing prioritization errors and repeated outreach. It updates user records so agents have immediate context.

Overview

Missed CSAT context leads to escalations and mis‑prioritized IT support cases, putting SLAs and customer satisfaction at risk. Linking survey responses directly to support profiles ensures agents see feedback immediately, reducing repeated outreach and giving clear prioritization for faster resolutions.

Notable Features

Append CSAT ratings and comments
Attach related ticket IDs
Record survey response date