IT: Keep engineering stories aligned with Salesforce cases

IT admins see Salesforce case updates slip through, causing priority and state mismatches. Case-to-story updates keep engineering and support aligned so blockers are handled without manual work.

Overview

Missed case-to-story updates leave engineering chasing priorities and duplicating work. Connecting Salesforce case changes to linked stories keeps priority, state, and blocking labels aligned across systems so IT can eliminate manual reconciliation and ensure blockers are owned.

Notable Features

Update story priority and state
Set blocked labels when necessary
Ignore edits from integration users