IT: keep CRM tickets updated when learners watch module 2

IT admins see learner Module 2 tags but CRM tickets stay stale, causing customer success to miss engagement signals. Tickets show Module 2 status so success and ops can act on progress quickly.

Overview

Stale ticket data leaves customer success blind to learner engagement and risks missed interventions. This flow writes Module 2 status to the CRM ticket and surfaces alerts to success and ops, turning passive tags into actionable work. Teams report faster response times and manual ticket updates eliminated entirely.

Notable Features

Update CRM tickets on tag
Search and link contact records
Log module progress to ticket timeline