IT: Keep CRM tickets current when completion tag added

IT admins see completion tags leave CRM tickets stale and cause missed follow-ups. This flow updates the CRM ticket when a completion tag appears, so operations and support coordinate follow-up.

Overview

When completion tags don't update CRM tickets, operations and support miss critical handoffs and duplicate outreach can happen. This workflow makes ticket state accurate the moment a completion tag appears, eliminating missed follow-ups and surfacing items ready to clear from active queues. IT can enforce consistent ticket updates so ops and support focus on customer outcomes rather than manual reconciliation.

Notable Features

Update CRM tickets on tag add
Search and attach contact records
Notify ops and support channels