IT: Ensure warranty dashboard reflects card updates for post-sales

IT staff miss warranty card updates, leaving the dashboard outdated and causing manual fixes. Card updates flow into the warranty spreadsheet, ensuring post-sales agents have accurate case records.

Overview

Stale warranty records force manual reconciliation and slow post-sales decisions. Route warranty card custom fields into a central spreadsheet so post-sales agents work from accurate case records, reducing reconciliation incidents and preventing missed actions. IT keeps control of field mappings and audit logs for compliance and troubleshooting.

Notable Features

Update spreadsheet when card changes
Map custom fields to columns
Notify post-sales on discrepancies