IT: ensure service coordinators get pre-service surveys from vehicle owners
IT: ensure service coordinators get pre-service surveys from vehicle owners
Service coordinators lose pre-service survey answers when records change, causing intake gaps and appointment delays. IT sends reminders to vehicle owners to complete surveys, ensuring coordinators arrive prepared and day-of delays are avoided.
Overview
Missed pre-service surveys create incomplete intake and appointment-day delays that frustrate customers and staff. This IT-led workflow delivers survey requests to vehicle owners and routes completions straight to service coordinators, so coordinators arrive prepared and day-of delays drop dramatically.
Notable Features
- Send owners survey requests
- Route completed surveys to coordinators
- Flag unanswered reminders for follow-up