IT: Enrich support tickets with transaction signers

IT admins see tickets with only a transaction ID, forcing agents into manual lookups. Enrich tickets with participant and signer details so agents have accurate requester info.

Overview

Missing requester and signer details create ticket back-and-forth and slow resolution for support agents. This workflow injects participant and signer information directly into the ticket so agents stop manual lookups, reduce escalations, and hand off tickets with confidence.

Notable Features

Populate requester fields from transaction
Add signer contact info to ticket
Notify agents when details populate