IT: Disable Hona when cases move to Reconsideration
IT: Disable Hona when cases move to Reconsideration
IT admins see Hona still enabled when cases enter Reconsideration, causing appeals to trigger inappropriate downstream workflows. An automated rule disables Hona on Reconsideration transitions, preventing incorrect processing.
Overview
Misapplied Hona settings cause appeals to trigger incorrect downstream work and manual fixes. Enforcing a simple rule to turn Hona off on Reconsideration prevents incorrect processing, creates a clear audit trail, and frees case managers from manual toggles.
Notable Features
- Disable Hona on phase change
- Filter Reconsideration phase transitions
- Notify case managers of change