IT: Deliver SMS invites when service records change

Service coordinators miss confirmations when invite records go unmessaged, risking scheduling confusion and no-shows. SMS invites include confirm/reschedule links so customers respond and coordinators avoid missed appointments.

Overview

Missed appointment confirmations drive no-shows and strain service coordinators. This workflow ensures SMS invites with confirm/reschedule links reach customers so coordinators get faster replies and schedules stay intact. Customers report faster confirmations and fewer missed appointments.

Notable Features

Send SMS invites on record change
Include confirm and reschedule links
Notify coordinators on failed delivery