IT: Deliver project context inside support chat conversations

IT gets chat webhooks lacking project context, forcing agents into manual lookups and frustrating customers. It pulls project rows and posts structured details so agents and bots reply with context.

Overview

Chats that arrive without project context force support into manual lookups, increasing friction and frustrating customers. Give IT a webhook-driven lookup that returns project rows into the conversation so agents and bots respond with accurate context, eliminating manual search and improving first-touch quality.

Notable Features

Fetch customer project rows instantly
Post structured project details to chat
Alert agents when context is missing