IT: Deliver language-specific welcome SMS on status change

IT administrators see case status changes leave clients without onboarding messages, causing delayed engagement and extra work for case managers. Send language-specific SMS so onboarding starts.

Overview

Missed onboarding messages create delayed case engagement and extra work for case managers. This workflow sends language-specific welcome SMS on status changes and notifies the assigned rep, ensuring clients and case managers get onboarding details and contact info promptly. The result is faster first touch and fewer missed follow-ups.

Notable Features

Send welcome SMS by language
Notify case managers with contact details
Log SMS status to case board