IT: create CSAT follow-up tickets from unqualified deals

IT teams see deals marked Unqualified, causing missed CSAT feedback and delayed support follow-up. This creates and assigns CSAT tickets so support agents capture feedback quickly and start outreach.

Overview

Unqualified deals can mask unhappy customers and leave support blind to feedback, creating churn risk and product blind spots. This IT-focused workflow ensures CSAT tickets are created and routed so agents capture feedback and begin outreach, eliminating missed follow-ups and producing clearer audit trails.

Notable Features

Create CSAT tickets for unqualified deals
Assign follow-up tasks to support agents
Attach deal context and owner