IT: Convert support tickets into prioritized backlog items

IT triagers watch bug reports buried in support queues, letting regressions reach customers. It creates backlog items from tickets so product and QA begin triage with reproduction details.

Overview

Buried bug reports let regressions reach customers and create escalation risk for IT. This flow converts each support ticket into a structured backlog issue and notifies product and QA, ensuring triage starts quickly with full reproduction context to prevent missed fixes.

Notable Features

Create backlog items from tickets
Attach reproduction steps and logs
Alert product and QA for triage