IT: Convert support channel messages into trackable tasks

IT staff see support posts in the channel go untracked, causing tickets to be lost and triage to stall. Turn posts into prioritized tasks so incidents are actionable and SLA-aligned.

Overview

Untracked support posts create ticket chaos and stall incident response, putting SLAs at risk. Converting channel messages into standardized, prioritized tasks ensures incidents are actionable, not forgotten — giving clear ownership, faster triage, and far fewer missed follow-ups.

Notable Features

Create tasks from channel posts
Extract priority and reporter fields
Notify assignees with original message