IT: convert security Slack messages into triage tickets
IT: convert security Slack messages into triage tickets
IT engineers miss security asks in private Slack, risking untriaged vulnerabilities. Turn messages into labeled issue tickets and notify requesters, so security ops triage and assign work.
Overview
Untracked security asks in private channels create exposure and slow incident triage. Convert each message into a labeled ticket and notify the requester so security ops can triage and assign work, reducing missed follow-ups and improving incident visibility.
Notable Features
- Create labeled issue tickets
- Route issues to correct assignee
- Notify requesters in Slack thread