IT: Attach inbound messages to matching project cards
IT: Attach inbound messages to matching project cards
IT admins miss inbound messages, leaving recording statuses overlooked and cases stalled. So operations staff see recording status and linked conversation, enabling faster case tracking.
Overview
Unlinked inbound messages let recording statuses slip and case tracking stall. This flow ties every conversation to the right project card so operations staff always see recording status and linked chat, enabling faster handoffs and clearer audit trails.
Notable Features
- Attach messages to project cards
- Add recorded status label to cards
- Comment with conversation link