IT alert: notify litigants when case tasks change

IT admins miss notifying litigants when tasks change, causing stalled responses and delayed case progress. This flow notifies litigants by their preferred channel so they can confirm and act on task changes.

Overview

Missed litigant notifications stall case progress and create extra manual work for support. This workflow enables IT to push confirmations by email or SMS whenever a task is added or updated, eliminating manual outreach and ensuring litigants receive and can act on case changes so support agents see fewer missed follow-ups.

Notable Features

Check litigant communication preferences
Send email or SMS confirmations
Log notification activity to case record