Investment support: ensure ticket owners have valid emails

Support agents in investment management see ticket owner IDs instead of emails, causing routing delays and compliance risk. This fills owner emails so tickets route correctly and owners are reachable.

Overview

Uncontactable ticket owners create routing delays and compliance risk for investment management firms. Converting owner IDs into valid emails ensures support agents and triage coordinators can reach responsible staff, preventing escalations and delivering more reliable ticket routing.

Notable Features

Convert owner IDs to emails
Flag unassigned tickets for triage
Update ticket records with email