International affairs IT: keep course cert dates updated

IT specialists miss certification dates in the CRM, causing mis-segmentation and compliance gaps. It updates certification fields so marketing and ops target certified learners for renewal outreach.

Overview

Missed certification updates create compliance gaps and misdirected outreach in international affairs programs. This workflow keeps CRM certification fields current so marketing and operations reliably segment certified learners and manage renewals. The result is cleaner contact records, fewer manual edits, and a clear audit trail for compliance reviews.

Notable Features

Update CRM certification fields
Tag certified contacts for campaigns
Log updates to audit spreadsheet