Insurance engineering: keep FNOL spreadsheet up to date

Principal technical engagement managers lose FNOL updates, creating stale records and blocking client handoffs. This flow updates the FNOL sheet so records stay aligned for faster coordination.

Overview

Missed FNOL updates slow claim coordination and frustrate clients for insurance engineering teams. Keeping the FNOL spreadsheet current aligns client engagement with engineering, eliminating stale records so handoffs happen faster and status reporting stays accurate.

Notable Features

Update FNOL rows on issue change
Format dates, status, and priority
Notify client engagement of changes