Increment session message counter in your tracking records
Increment session message counter in your tracking records
Your conversation records lack updated message totals, so coordinators miss high-touch cases. Receive accurate session counts that refresh within minutes for faster outreach.
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Overview
Incoming messages across channels can hide community members who need immediate support, wasting coordinator time. This flow keeps session message totals current and surfaces high-touch conversations to program coordinators within minutes for faster, more responsive outreach.