Increment session message counter in your tracking records
Increment session message counter in your tracking records
Your conversation records lack updated message totals, so coordinators miss high-touch cases. Receive accurate session counts that refresh within minutes for faster outreach.
Overview
Incoming messages across channels can hide community members who need immediate support, wasting coordinator time. This flow keeps session message totals current and surfaces high-touch conversations to program coordinators within minutes for faster, more responsive outreach.