Import new support event files for timely processing
Import new support event files for timely processing
Your uploaded event files sit unprocessed in Drive, leaving agents without event timelines for tickets. It routes each file into the import pipeline so agents get processed event context same day.
Overview
When support event files sit idle in Drive, agents lack the event history needed for fast triage. This flow gets files into your import pipeline within minutes and archives processed files so agents have same-day event context.