HR: Notify instructors by text when ticket comments appear

HR & recruiting ops miss instructor incident comments in support tickets, risking delayed action and compliance gaps. Send SMS alerts and mark failed sends on the ticket so incidents get acknowledged.

Overview

Missed instructor alerts create compliance risk and slow incident resolution for HR leaders. This workflow routes support ticket comments to instructors via SMS and flags failed sends on the ticket, ensuring incidents are acknowledged and escalated as needed. The result is dramatically faster acknowledgement and far fewer missed follow-ups.

Notable Features

Send SMS to instructors quickly
Flag failed sends on ticket
Create private ticket comment on errors