Hotel project managers ensure loyalty redemptions are recorded on reservations
Hotel project managers ensure loyalty redemptions are recorded on reservations
Project managers risk missing loyalty redemptions on agency non-refundable bookings. This workflow finds eligible reservations and posts redemption line items so charges are correct before check-in.
Overview
Missed loyalty redemptions create manual reconciliation headaches and billing disputes for hotel operations. This workflow detects qualifying agency bookings, extracts redemption amounts, and posts negative line items to reservations so revenue and front desk staff see accurate charges before check-in. The outcome is fewer billing corrections, clearer audit trails, and smoother guest arrivals.
Notable Features
- Detect eligible agency bookings
- Extract redemption amounts from notes
- Create negative reservation line items