Hotel IT: capture confirmed guests into CRM instantly
Hotel IT: capture confirmed guests into CRM instantly
Hotel sales reps miss post-stay offers when guest contacts from confirmed reservations stay trapped in booking systems. Each confirmed reservation becomes a CRM contact so sales reps can follow up promptly.
Overview
Hotel sales reps lose revenue when guest contacts never reach the CRM. This workflow ensures every confirmed reservation becomes a CRM contact with reservation context, enabling timely, personalized offers and reducing missed follow-ups. IT gets a simple, auditable integration that keeps contact records clean and actionable.
Notable Features
- Create CRM contacts from reservations
- Attach reservation details to contact
- Alert sales reps of new guests