Hospitality UX leads gather SMS feedback in shared doc

Lead product designers miss SMS marketing feedback in team channels, letting guest messaging issues slip. It logs SMS mentions to a shared feedback doc so product and marketing prioritize fixes.

Overview

Missed SMS feedback weakens guest messaging and the booking experience. Centralizing SMS-marketing mentions into one living document gives product and marketing a single source for prioritization, so follow-ups stop slipping through channels and fixes get actioned faster.

Notable Features

Capture SMS mentions from channels
Append entries to shared doc
Notify stakeholders for review