Hospitality support: never miss escalated guest chats again

Support agents miss escalated guest chats, leaving reservation context buried and risking bad reviews. Automated alerts deliver reservation details to the escalation channel so agents triage urgent booking issues faster.

Overview

Escalated guest chats that go unseen create poor guest experiences and damage reviews. This workflow pushes reservation context and links straight into your escalation channel and creates a support ticket, so agents triage booking issues faster and avoid missed follow-ups.

Notable Features

Send immediate escalation alerts with context
Attach reservation details and links
Log escalations into ticketing system