Hospitality operations lead: track canceled coaching calls in CRM

Operations lead misses follow-ups when Progress coaching calls are canceled or rescheduled, delaying guest onboarding. Contact profiles update so ops can follow up promptly.

Overview

Missed or rescheduled onboarding calls create guest confusion and erode satisfaction for hospitality operators. Keep contact profiles current so ops and success can follow up promptly, reducing missed follow-ups and protecting the guest experience.

Notable Features

Update contact records on changes
Notify success team of changes
Flag affected onboarding steps