Hospitality marketing ops team: never miss guest reviews

Marketing ops miss review updates in spreadsheets, letting guest feedback go untriaged and risking reputation. Reputation staff see updated reviews and can triage to prevent unresolved complaints.

Overview

When review updates sit unnoticed in spreadsheets, hospitality marketing ops risk guest trust and visible reputation damage. This workflow delivers updated third‑party reviews directly to your reputation channel so staff triage and escalate quickly, reducing unresolved complaints and protecting brand ratings.

Notable Features

Notify reputation staff on updates
Filter reviews by source and zone
Include review link and context