Hospitality marketing ops: keep guest spreadsheets visible with frozen headers
Hospitality marketing ops: keep guest spreadsheets visible with frozen headers
Marketing ops at hospitality properties find guest emails hidden in sheets, causing missed follow-ups. This workflow unhides sheets and freezes headers so marketing and ops act on contacts quickly.
Overview
Hidden guest emails lead to missed outreach and lost ancillary revenue for hospitality marketers. This workflow ensures guest-info sheets are unhidden and headers frozen when reservations arrive, so marketing and ops act on contacts quickly and routine missed follow-ups are eliminated.
Notable Features
- Unhide guest-info sheets on new reservations
- Freeze header row for readability
- Notify marketing and ops about changes