Hospitality front desk: ensure VIP chocolates before check-in

Front desk agents miss VIP amenity notes on reservations, risking guest disappointment and weaker reviews. This creates a scheduled task and calendar reminder so staff place chocolates before arrival.

Overview

Missed VIP amenities hurt guest satisfaction and can erode review scores. This workflow captures reservations with value-add promotions and turns them into scheduled front desk tasks and calendar reminders, ensuring staff place chocolates before arrival and protecting guest experience.

Notable Features

Create scheduled front desk tasks
Add calendar reminder to shifts
Flag reservations with promotions